TERMS AND CONDITIONS

1. SERVICES AND BOOKING CONDITIONS

The prices and descriptions of the programmes and services offered by Kilpissafarit LP are descripted in product cards. Prices include value added tax. Kilpissafarit reserves the right to price adjustments, for example, in case of changes in Vat percentage.

1.1. Booking

The booking is binding regardless of whether it is verbal agreement or in writing (Kilpissafarit web shop or e-mail). The booking is confirmed when the reservation is paid, unless otherwise agreed in writing or by email.

1.2 Cancellation

The cancellation must be sent in writing to info@kilpissafarit.fi including the name of the customer, the date of the booking and the product identification. Kilpissafaris confirms cancellations by e-mail.

1.3 Cancellation policy

• Refund 100 % of payment if cancellation is made 7 days prior to start of the booked service
• No refund of payment if cancellation is made less than 7 days before the booked service
• Refund 100 % of payment If Kilpissafarit makes cancellation due to hazardous weather or other compelling reasons

1.4 Changes to the reservation

Changes concerning the confirmed booking must be sent in writing to info@kilpissafarit.fi including the name of the customer, the date of the booking and the product identification. Kilpissafaris confirms changes by e-mail according to our booking terms.

1.5 Language of service

Activities are guided in English and /or Finnish.

2. CUSTOMER RESPONSIBILITY

Customers is responsible for arriving to agreed meeting place at agreed meeting time. Meeting place is Kilpissafarit office unless otherwise agreed. The address is Tsahkalluoktantie 14, 99490, Kilpisjärvi. It is easy to find Kilpissafarit by writing to google maps: Kilpissafarit. Meeting time is 15-0 minutes before start of the activity. In particular, the time difference between Finland and Norway and Sweden must be taken into account.

Kilpissafarit is not responsible for accidents or damages caused by irresponsibility or negligence on the part of the customer. The customer must follow guides´ instructions during activities. Customer is responsible for compliance with the given schedule. In particular, the time difference between Finland and Norway and Sweden must be taken into account. Kilpissafarit is entitled to charge the costs caused by customer´s negligence.

Some of the activities offered by Kilpissafarit are physically challenging. Pregnant and physically disabled customers participate in the programme at their own risk. If health issues require special arrangements (for example additional transport), Kilpissafarit will not cover additional costs.

Kilpissafarit reserves the right to utilize photos and video material recorded during the activities without a separate permission. Kilpissafarit can use photos and video material in their publications or in social media. If customer doesn´t want to appear in any recordings he/she must notify us at info@kilpissafarit.fi in advance by attaching a recognizable image for identification. The image is handled confidentially and only for identification purposes.

Customer exempts Kilpissafarit LP, its staff and employees from any damage and accident resulting from customer negligence and violation of these terms and conditions.

3. KILPISSAFARIT LP´S RESPONSIBILITY

Kilpissafaris always carries out damage and accident prevention, contingency planning, lawfulness, and safety regulations in accordance with Finnish law and industry standards. Kilpissafarit is not responsible for insurmountable or unexpected situations. These include, for example, natural disasters, hazardous weather conditions, transmissible diseases and epidemics, strikes, etc. Kilpissafarit is responsible for informing customers and for minimizing any inconvenience.

Kilpissafarit reserves the right to change routing or content of activities depending on weather conditions or customer comfort. Kilpissafarit LP reserves the right to suspend any activity if the customer poses a risk to himself or to others.

Kilpissafarit LP is liable for personal injuries which occur during the scheduled programs and are caused by the negligence of Kilpissafarit staff. Kilpissafarit is not liable for accidents or damages covered by personal travel insurance.

4. INSURANCE

Kilpissafarit LP liability insurance covers personal and property damage. The insurance company is A-Vakuutus Oy.

Traffic insurance (motor vehicles) covers personal injuries and damages to the other party. In the case of an accident, injured person will receive medical care according to Finnish traffic Insurance Act. The insurance does not cover any damage caused intentionally or negligently. Customers are liable for damages caused to snowmobiles. The maximum liability is € 1,000 per damage. Snowmobile driver must be at least 15 years of age and present an applicable driver’s license. Finnish law prohibits driving snowmobile under influence. Kilpissafarit recommends customers to obtain personal travel insurance.

5. FORCE MAJEURE

Both parties are released from their responsibilities in Force majeure cases, such as weather conditions, lack of snow or natural disasters. In case of Force Majeure, both parties must inform each other as soon as possible and keep each other up to date as the situation progresses. The parties must act to minimize the inconveniences caused by Force Majeure situations.

6. APPLICABLE LAW

Our terms and conditions are in accordance with Finnish law and jurisdiction. Disputes are primarily settled through negotiation. If disagreements are brought to court, a lawsuit must be filed at the nearest district court (Lapin Käräjäoikeus).

RENTAL AND BOOKING CONDITIONS

The prices and descriptions of the services offered by Kilpissafarit LP are descripted in product cards. Prices include value added tax. Kilpissafarit reserves the right to price adjustments, for example, in case of changes in Vat percentage.

Booking

The booking is binding regardless of whether it is verbal agreement or in writing (Kilpissafarit web shop or e-mail). The booking is confirmed when the reservation is paid, unless otherwise agreed in writing or by email.

Cancellation

The cancellation must be sent in writing to info@kilpissafarit.fi including the name of the customer, the date of the booking and the product identification. Kilpissafaris confirms cancellations by e-mail.

Cancellation policy

• Refund 100 % of payment if cancellation is made 7 days prior to start of the booking

• No refund of payment if cancellation is made less than 7 days before the booking

• Refund 100 % of payment if Kilpissafarit makes cancellation due to hazardous weather or other compelling reasons

Changes to the reservation

Changes concerning the confirmed booking must be sent in writing to info@kilpissafarit.fi including the name of the customer, the date of the booking and the product identification. Kilpissafaris confirms changes by e-mail according to our booking terms.

Language of service

English and Finnish.

1 The renter must provide verification of his identity. At the time of rent we may ask for credit card details as a guarantee.

2. Rented items may not be new and there might be some marks and dents of use. The renter must verify the condition of the equipment before use. Marks and dents can be written down to this contract.

3. The renter agrees to comply with the Finnish law, regulations and good manners. The renter also pledges to use the equipment only in the manner intended. Use of the equipment under of the influence of alcohol or drugs is prohibited.

4. The renter is not allowed to turn over the equipment to a third party, unless agreed otherwise.

5. Taking the rented equipment outside the Finnish border is prohibited unless agreed otherwise.

6. The renter is committed to take good care of the equipment. The renter is responsible for the rented equipment for the full market value until it has been returned to Kilpissafarit. In case of an accident the renter is responsible to inform Kilpissafarit immediately about accident or any damages to the rented items. The renter is under obligation to compensate for the damage caused to the equipment, return the equipment back to rental and inform the damages to the staff.

7. If a technical fault or other issues arise with the equipment during the rent period and the Kilpissafarit either repairs the equipment or delivers a replacement with a reasonable time, there is to be no refund for the rent or the loss of rental period.

8. The renter is also responsible for any damage caused to a third party. Kilpissafarit is not responsible for any losses caused to renter in case of breakdown of rented item.

9. The rented equipment must be returned to the agreed location by the agreed time. If the renter does not return the equipment by the agreed time the owner has the right to charge double fee for the extra time as well as charge any costs caused by the neglect.

10. Kilpissafarit reserves the right to terminate this contract before the end of the rent period if it comes to light the renter does not follow the terms of the agreement. In this case there is to be no refund for the rent or the loss of rental period.

11. Disagreements are to be resolved primarily by negotiation. If the disagreements are taken to court the lawsuit must be brought to the district court of the area the rental company is located at.

Kilpissafarit LP (Kilpissafarit Ky) 2018